About Us

About Craft-Supplies-Online.Com

Craft-Supplies-Online.Com is run by J&R Industries, Inc.   We are a supplier of quality art and craft supplies.  We have been a wholesale supplier for over 30 years.  Many of our current customers are using our merchandise to create items that you see for sale at your local craft shows.  Due to increased demand from consumers and a decrease in privately owned (non-chain) craft stores, we have decided to offer our products to retail customers.  We feel at this time that we would NOT be in competition with our wholesale customers.  If you own an arts or crafts business, please visit our wholesale website in order to open an account and purchase at further discounted wholesale prices.

Credit Information

All credit card orders are processed in-house at Craft Supplies Online office; we do not subscribe to any online automated credit card processing services.  All credit card information is collected on pages secured with industry standard encryption algorithms.   We believe that our system provides for the best solution to your credit safety.   We receive your online orders 24 hours a day / 7 days a week and process them within several hours.  We take every precaution to keep your information confidential.

NEVER send any credit card information via a regular e-mail. Do not submit your credit card information on any submission form other than our secure checkout page, or directly to us via the telephone. You can always reach us at our toll-free number of 1-800-999-9513 Monday through Friday, 8 am – 5 pm central time.

Kids’ Privacy

Although most of our customers and crafting visitors should be over the age of 18, Craft Supplies Online takes every measure to ensure that children’s privacy is protected.   We do not knowingly collect information from children under the age of 13, and request that people under the age of 18 have their parent’s permission to order from our site.

We monitor all the messages and other information that is posted on our webpages and make every effort to ensure that the identity of children under the age of 18 is protected.   Craft Supplies Online is in compliance with the 1998 Children’s Online Privacy Protection Act (COPPA).

Spam Email Policies

Craft Supplies Online does not tolerate spamming of our customers or of ourselves. When we receive spam mail, we make every effort to find out where the spam originated and contact the website or internet service provider directly. If you suspect you have received a spam email originating from our website, please contact us.

Craft Supplies Online only emails a newsletter (very sporatically) and approved Events notices to our customers, and we will delete your name from our mailing lists at your request. We do not provide, or sell, mailing lists to any third party.

TERMS AND CONDITIONS OF SALE

Prices:  All prices shown on this website are net and subject to change without notice. Orders will be shipped at prices prevailing at time of shipment, unless we are informed otherwise.   We will attempt to contact you if there is a major change in price that will substantially impact your order.

Terms:   We accept American Express, Visa, Mastercard, Discover, and PayPal for electronic payments.  We also accept cash for pickup orders only.

NO Minimum Order:   There is no minimum orders amount. However, please keep shipping charges in mind when placing your order.

Claims or Shortages:   Report all shortages within 15 days. Damage should be reported to the delivering carrier.   Save all cartons until claims have been settled or carrier has picked them up.

Returns:   DO NOT return merchandise without permission.  All returns subject to a 20% restocking charge, except defective items or where we have made an error in shipping.

NO CREDIT OR RETURNS ALLOWED AFTER 15 DAYS

Shipping/Freight Charges:   For orders shipped within the continental US, we charge a set fee based on the order amount. See our shipping options page for more information on shipping transit times and rates.

!!! FREE SHIPPING ON ORDERS OVER $150 !!!
If your products total $150 or more, your order will be shipped regular ground delivery for FREE.   This offer is only available for orders shipping to the contiguous United States addresses and does not include Alaska, Hawaii, US Territories, APO, FPO, or AE.  This offer is not valid for U.P.S Air, Federal Express, Airborne, USPS Priority Mail, or any other priority mail service.

We charge actual shipping charges for orders to Alaska, Hawaii, US Territories, and all international shipments.

All shipping charges are non-refundable.

Special Orders:   We will be glad to order items we do not stock when possible.  Special order items CAN NOT BE CANCELLED once the supplier has processed them. We will NOT ACCEPT returns of special order items unless damaged or defective.  Special order items must be paid in advance.